Terms and Conditions of use of the digital channel

PERU MYSTIC TRAVEL VIKY E.I.R.L., also known as the Company in this document, wants you to enjoy your vacation in Peru to the fullest, which is why we recommend that you carefully read and follow the instructions of your sales agent. PERU MYSTIC TRAVEL VIKY E.I.R.L. is considered one of the safest agencies in Cusco.

Please read the following conditions carefully, as this is your contract with PERU MYSTIC TRAVEL VIKY E.I.R.L.. By booking a trip with us, you agree to be bound by these Terms and Conditions, which describe, among other things, our payment and cancellation policies, as well as certain liability limitations at the time of booking.

Payment Options and Booking Confirmation

At PERU MYSTIC TRAVEL VIKY, we offer two payment options for bookings:

1. Bookings with a 50% payment of the total amount, which you can make through our website or via our sales executives.
2. Bookings with a 30% payment + 5% transaction fee of the total amount, also available on our website or through our sales executives*.

*The remaining balance can be paid up to one day before your scheduled tour begins, either at our offices or through the payment methods we offer (detailed later).

Important: If you have not made any of these payments, PERU MYSTIC TRAVEL VIKY will not consider your booking as CONFIRMED and will not be obligated to provide the requested tourist service.

Accepted Currencies

At PERU MYSTIC TRAVEL VIKY, we currently accept two types of currency:

• Soles (PEN)
• US Dollars (USD)

We are committed to providing you with one of the best experiences, which includes being fully transparent with our travelers. Therefore, we offer an exchange rate updated daily. Soon, we will also accept payments in any currency you prefer.

Accepted Payment Methods

We accept the following payment methods:

• Bank transfer to our personal account.
• PayPal, with a 6% transaction fee.
• YAPE digital wallet.
• Cash at our offices.

Note: According to SUNAT regulations, only properly banked transactions (i.e., those already in the bank) or cash payments can be invoiced. Therefore, receipts or invoices will be issued once the money has been registered in our account.

Payment Terms

• Payment in US Dollars: To confirm the service, a minimum 30% advance payment of the total amount is required.
• Full Payment: It is important to pay the 100% of the package once you arrive in the city of Cusco.

Bank Account Details:

• Bank: Interbank
• Currency: US Dollar
• Account Holder Name: PERU MYSTIC TRAVEL VIKY E.I.R.L.
• Account Type: Simple Current Account
• Interbank Code (CCI): BINPPEPL
• Current Account Number for Dollars in Interbank: 420-3007052004
• Interbank Account Number (CCI) in Interbank: 003-420-003007052004-71

Cancellation Policies

For services such as transfers and tours, cancellation fees will apply as follows:

• Train tickets: Cancellation incurs a 100% penalty.
• Hotels: Cancellation policies vary by hotel.

Cancellation fees will be confirmed by your assigned account executive once the booking is finalized, including the confirmation period.

Note: If you do not show up for any of the tours, it will be categorized as a no-show, and no refund will be issued. Inca Trail packages are subject to specific cancellation charges, which will be indicated by your executive at the time of confirmation.

The Contract

The contract is between PERU MYSTIC TRAVEL VIKY E.I.R.L. (also referred to as the Company) and the client, who is the person traveling or attempting to travel on a tour operated by the Company. By making a booking by phone, through the website, email, or fax, you accept and are bound by these Terms and Conditions. These constitute the entire agreement between the Company and the Client regarding the subject matter herein and will be a binding agreement. There are no verbal or written representations, warranties, guarantee agreements, prior agreements, descriptions of services, or conditions or any promise of refund not expressed here. The service to be provided is the tour mentioned in the booking confirmation.

These conditions apply only to the services in our program and not to international and domestic flights, which are subject to the conditions imposed by the airlines.

Securing Your Booking

To secure the booking, PERU MYSTIC TRAVEL VIKY E.I.R.L. requires a completed booking form (either from our website or the one sent by us with your quote), along with the necessary deposit payment. The recommended time to make your booking is 30 days before your trip to Peru. A booking is accepted and becomes definitive only from the date your deposit is received, at which point a contract exists. PERU MYSTIC TRAVEL VIKY E.I.R.L. reserves the right to decline any booking at its discretion.

Client Details

To confirm and ensure the organization of the trip, the client must provide all their identification details with the initial payment or, at the latest, 30 days before the trip begins. Client details include:

• Passport number.
• Copy of passport details.
• Medical form (if applicable).
• Full name.
• Date of birth.
• International flight information.
• Nationality.
• Emergency contact phone or mobile number.

Final Payment and Surcharges

For the Company to confirm and ensure the organization of your trip, the client must provide all required details with their final payment at the start of the tour.

Surcharges: To avoid surcharges on your vacation, we recommend booking in advance and not changing hotels at the last minute.

Booking Changes

• Changes before 30 days: An administration fee of 50 USD per person will be charged if a confirmed booking is changed or transferred to a different departure date or another tour.
• Changes within 30 days: All changes will be treated as cancellations and will be subject to the corresponding charges.

If a client is unable to travel and informs us at least 20 days in advance, under circumstances that PERU MYSTIC TRAVEL VIKY E.I.R.L. deems reasonable, the booking may be transferred to another suitable person, or the money will be refunded minus 20% (10% for transfers and 10% for administrative expenses). The refund will be processed within less than 15 days.

Cancellation Policy – Right of Withdrawal

Confirmed bookings will have a cancellation policy under the following terms:

• Cancellations or changes to paid bookings incur a 50% penalty of the total package value and will be processed within a maximum of 60 calendar days after receiving the request.
• Cancellations or changes between 8 and 1 day before the departure date incur a 100% penalty of the total package value.
• Air tickets: These are non-refundable. In case of cancellation, the flights will remain in the name of the booking holders, who may use the tickets within a period of 1 year, paying the corresponding penalties and fare changes.

Complaints

If you have a complaint about any of the tour arrangements, it is a condition of the contract that you inform our local representative at that time. If you do not present your complaint at that time, you deny us the opportunity to investigate and rectify the issue, and therefore PERU MYSTIC TRAVEL VIKY E.I.R.L. will not accept any responsibility. If you have a dispute with us that cannot be resolved, please write to us within 28 days of your return to continue the investigation.

Travel and Cancellation Insurance

Travel insurance is highly recommended for all clients. It should cover personal injury, medical expenses, repatriation expenses, evacuation, cancellation, and curtailment. It is our policy to verify the validity and coverage of your insurance policy, and we reserve the right to deny transportation to anyone whose insurance does not meet these criteria. If you choose not to purchase travel insurance, you will be required to sign a waiver form stating that insurance was recommended but declined, and that in the event of needing to change or cancel your trip, or if you incur medical expenses, you will be responsible for all additional costs.

Medical Form

For insurance purposes, all clients are required to complete our medical form, which must be signed and dated by a practicing physician (in the case of pre-existing conditions) and sent to us no later than 15 days before the start of your trip.

Financial Security

PERU MYSTIC TRAVEL VIKY E.I.R.L. is a travel agency accredited by the Ministry of Tourism and registered as a corporation in the offices of the Ministry of Tourism in Peru. We comply with current European standards regarding customer money protection.

Client Responsibility

The client agrees to accept the authority and decisions of the employees, tour leaders, and agents of PERU MYSTIC TRAVEL VIKY E.I.R.L. during their vacation. If, in the opinion of these individuals, the health or conduct of a client at any time, before or after departure, appears to endanger the progress, safety, comfort, or tranquility of the tour, the client may be excluded from all or part of the tour.

Clients must be in possession of their respective identification documents and are responsible for carrying a valid passport, visa (if applicable), and the required vaccination certificates for their entire trip. Your passport must be valid for at least 6 months after the return date.

Our Responsibilities

Bookings are accepted on the understanding that clients appreciate the possible risks inherent in adventure travel and that they undertake visits, excursions, or expeditions at their own volition. It is also important to understand that, even with the most meticulous arrangements, unforeseen events may arise.

The Company is obligated to provide its services with the necessary diligence to ensure the entire trip goes perfectly. We will strive to serve you in the best possible way.

PERU MYSTIC TRAVEL VIKY E.I.R.L. assumes no responsibility for force majeure, weather or natural phenomena that may occur before or during the trip, or for any eventuality that may make the trip uncomfortable or difficult, or for any delay or obstruction of your trip in any way. We do not guarantee the total or partial execution of the services the Company has committed to provide, as these may be affected by the aforementioned factors.

Flights and Delays

We cannot accept any responsibility for cancellations or delays in your flights if these are due to adverse weather conditions, airline rescheduling, airport authorities, air traffic controller actions, mechanical failures, or industrial action. Our Company will strive to resolve your travel itinerary so that no inconvenience affects your experience.

The client must understand and be flexible if, due to flight delays, problems cannot be resolved.

Child Policy

In all our programs, unless otherwise indicated, the maximum age for a child is 11 years and 11 months. Those aged 12 and older are considered adults and will be subject to adult rates.

Last-Minute Bookings

For all bookings made within 10 days of departure, an additional fee of 50 USD will apply. This fee covers our additional costs for hotel providers, train tickets, bus tickets, and operational expenses.

Final Declaration

I hereby declare that I have read and understood the Terms and Conditions stated above, as well as the sales conditions as indicated by the Company on the website, brochure, or provided form, and I am fully aware that my signature confirms this declaration.

THANK YOU FOR YOUR PREFERENCE.